Difference between revisions of "325--Week 8 Questions/Comments"
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Green's article points to a very interesting decision for telephone executives. Instead of adopting automatic systems, the Bell Company continued to hire women as operators. I don't see this as an attempt to maximize customer service, but rather tradition. The occupation was highly gendered due to the inherent feminine qualities of being an operator (patience, multitasking abilities, gentle voices). However, I think the decision to not adopt automated systems was a move to perpetuate this gendered occupation rather than maintain customer service. -- Lon | Green's article points to a very interesting decision for telephone executives. Instead of adopting automatic systems, the Bell Company continued to hire women as operators. I don't see this as an attempt to maximize customer service, but rather tradition. The occupation was highly gendered due to the inherent feminine qualities of being an operator (patience, multitasking abilities, gentle voices). However, I think the decision to not adopt automated systems was a move to perpetuate this gendered occupation rather than maintain customer service. -- Lon | ||
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| + | I was going to say what Bryan before me said. How Green illustrated what the telephone switchboard companies wanted to advertise to their subjected audience; patience, caring, and personal touch. This is atleast one profession where a woman is desired to do the job. --Maggie Wroe | ||
== Bruno Latour, Ma Bell’s Road Trip == | == Bruno Latour, Ma Bell’s Road Trip == | ||
