Difference between revisions of "325--Week 8 Questions/Comments"
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I agree with Aislyn, I like the personal touch. Even today I hate getting a machine when I am trying to make a call to a company for one reason or another. I do find it amazing the advancement in technology today; the personal touch has been replaced by an automated machine that can understand the voice and transfer the call when needed. To call the computer company or the train station a computer voice asks you several question and based on your response (voice response) transfers your call. I do find it interesting that the automated voice is still female. -- Kellye Sorber | I agree with Aislyn, I like the personal touch. Even today I hate getting a machine when I am trying to make a call to a company for one reason or another. I do find it amazing the advancement in technology today; the personal touch has been replaced by an automated machine that can understand the voice and transfer the call when needed. To call the computer company or the train station a computer voice asks you several question and based on your response (voice response) transfers your call. I do find it interesting that the automated voice is still female. -- Kellye Sorber | ||
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| + | Green's article points to a very interesting decision for telephone executives. Instead of adopting automatic systems, the Bell Company continued to hire women as operators. I don't see this as an attempt to maximize customer service, but rather tradition. The occupation was highly gendered due to the inherent feminine qualities of being an operator (patience, multitasking abilities, gentle voices). However, I think the decision to not adopt automated systems was a move to perpetuate this gendered occupation rather than maintain customer service. -- Lon | ||
== Bruno Latour, Ma Bell’s Road Trip == | == Bruno Latour, Ma Bell’s Road Trip == | ||
