Difference between revisions of "325--Week 8 Questions/Comments"
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I found Katherine M. Schmitt's, "Memoir of a Telephone Operator, 1930," very interesting because it traces the development of the telephone as a piece of technology into an industry from the perspective of one of its earliest operators. Schmitt addresses the courtesy protocols that the New York Telephone Company enforced for its operators. I found this particularly interesting because it seems that courtesy and kindness were crucial for the adoption of the telephone over the telegram as the mainstream system of communication. Clients and operators developed personal relationships that made the technology more "user friendly" and this personal touch undoubtedly facilitated the adoption of the telephone. -Bryan Lees | I found Katherine M. Schmitt's, "Memoir of a Telephone Operator, 1930," very interesting because it traces the development of the telephone as a piece of technology into an industry from the perspective of one of its earliest operators. Schmitt addresses the courtesy protocols that the New York Telephone Company enforced for its operators. I found this particularly interesting because it seems that courtesy and kindness were crucial for the adoption of the telephone over the telegram as the mainstream system of communication. Clients and operators developed personal relationships that made the technology more "user friendly" and this personal touch undoubtedly facilitated the adoption of the telephone. -Bryan Lees | ||
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| + | I agree with Bryan about the "Menoir of a Telephone Operator, 1930" in many ways was it interesting. This almost seems like the beginning of customer service. The special way the operator had to behave and speak was interesting, makes me think when you call a credit card company or something they all sound similar in tone, etc. Also it does seem that this was a birds eye view of how the telephone moved through its paces. The last part that was interesting and almost refreshing is that here is a job for women. Men were not the first choice and proved to be not a good fit as an operator. Showed women having a little pride being the ones needed to fill a particular role, and not just seen as an extra pair of hands for hard labor. The hours were long and sometimes you got a break, but it was like women being a major part of something new and exciting.-Aislyn | ||
== Ronell on Thomas Watson == | == Ronell on Thomas Watson == | ||
