Difference between revisions of "325--Week 8 Questions/Comments"
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Going with what I was saying about women being the chosen people to be involved in the telephone. It was very neat that even when the phone technology was advancing the personal touch was still a vital part in the success. I know I would rather talk to a live person than an atuomated recording, because I feel like my questions/problems are being taken care of right and you also have proof (name of person) is something went wrong. It was interesting that in a time of making money and cornering the market, Bell kept with the live people over switching to an automated system. To me that showed a respect for the workers and the customers.-Aislyn | Going with what I was saying about women being the chosen people to be involved in the telephone. It was very neat that even when the phone technology was advancing the personal touch was still a vital part in the success. I know I would rather talk to a live person than an atuomated recording, because I feel like my questions/problems are being taken care of right and you also have proof (name of person) is something went wrong. It was interesting that in a time of making money and cornering the market, Bell kept with the live people over switching to an automated system. To me that showed a respect for the workers and the customers.-Aislyn | ||
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| + | I agree with Aislyn, I like the personal touch. Even today I hate getting a machine when I am trying to make a call to a company for one reason or another. I do find it amazing the advancement in technology today; the personal touch has been replaced by an automated machine that can understand the voice and transfer the call when needed. To call the computer company or the train station a computer voice asks you several question and based on your response (voice response) transfers your call. I do find it interesting that the automated voice is still female. -- Kellye Sorber | ||
== Bruno Latour, Ma Bell’s Road Trip == | == Bruno Latour, Ma Bell’s Road Trip == | ||
