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Deprecated: header(): Passing null to parameter #3 ($response_code) of type int is deprecated in /home/umwhisto/public_html/mcclurken/wiki/includes/WebResponse.php on line 38 https://mcclurken.umwhistory.org/wiki/api.php?action=feedcontributions&feedformat=atom&user=SholderMcClurken Wiki - User contributions [en]2026-09-18T22:16:28ZUser contributionsMediaWiki 1.22.0https://mcclurken.umwhistory.org/wiki/index.php?title=325--Week_8_Questions/Comments325--Week 8 Questions/Comments2009-03-12T02:12:20Z<p>Sholder: /* Women's roles in telephone industry */</p>
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<div>== Women's roles in telephone industry ==<br />
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I found Katherine M. Schmitt's, "Memoir of a Telephone Operator, 1930," very interesting because it traces the development of the telephone as a piece of technology into an industry from the perspective of one of its earliest operators. Schmitt addresses the courtesy protocols that the New York Telephone Company enforced for its operators. I found this particularly interesting because it seems that courtesy and kindness were crucial for the adoption of the telephone over the telegram as the mainstream system of communication. Clients and operators developed personal relationships that made the technology more "user friendly" and this personal touch undoubtedly facilitated the adoption of the telephone. -Bryan Lees<br />
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I agree with Bryan about the "Memoir of a Telephone Operator, 1930" in many ways was it interesting. This almost seems like the beginning of customer service. The special way the operator had to behave and speak was interesting, makes me think when you call a credit card company or something they all sound similar in tone, etc. Also it does seem that this was a birds eye view of how the telephone moved through its paces. The last part that was interesting and almost refreshing is that here is a job for women. Men were not the first choice and proved to be not a good fit as an operator. Showed women having a little pride being the ones needed to fill a particular role, and not just seen as an extra pair of hands for hard labor. The hours were long and sometimes you got a break, but it was like women being a major part of something new and exciting.-Aislyn<br />
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I agree, it really does seem like the beginning of customer service. Women were really the only good choice for the position of telephone operators. I think that in most cases, people, especially men, would prefer to talk to a female while trying to make a call. A female voice is softer, making it easier to hear repeatedly (over many calls) for many men. The telephone was definitely an exciting new development for women because it allowed them to enter an entirely new job market that was designed for them. -- Kellye Sorber<br />
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In "Memoir of a Telephone Operator," one thing that stood out to me was when she was discussing the concept of the telephone in early stages and how it seemed like a toy to most people. “Those first years no one could afford a telephone except prosperous business men, who used it overtime to get their money’s worth, for it was an expensive toy,” (237). Now a days, it seems like the same comparison could be made but for the opposite reason. It’s now so common that everyone has phones in their homes and in their pocket and people buy new ones because they’re more fun and can do more. I also thought it was interesting how the telephone directory could be used as this elite listing of those people who could afford this new technology of the time and wonder if more wealthy people would subscribe not because they actually needed the technology but so that their name could be on this list to show that they can. --Jessica Kilday<br />
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When talking about the efficiency of the phone operators, I found it surprising that there was only a margin of “irregularities” of 15%. Especially when such irregularities occur simply by forgetting to say please or by not staying 100% with what was scripted for the operators. And Sherwood compares the speed with which the telephone operators have to work as being put in the middle of a street with busy traffic and trying to avoid being run over. Given this, I would think there would be more mistakes, or at least the number of mistakes would increase as the rate of speed or efficiency increased. But, it also doesn’t give you any idea of how they measure these things, so we don’t really have a sense of where the numbers come from, just that these are the standard rates. --Jessica Kilday<br />
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Virginia Penny’s “A New Employment for Women” is comparable to Virginia Penny’s previous article about watch making. Now, women are being employed as operators. It was said that women are better for the job because women have “reliable habits”, “an ability to abstract and concentrate thought upon their engagements”, and “greater patience and industry”. These reasons are comparable to the reasons that were given for women being better at watch making. Women seem to be given jobs that require patience, I guess men lack patience. - Erin Sanderson<br />
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The article “Mrs. Rayne Visits Western Union” explains how being an operator is a social position for women because they are not compromised, they are able to sit, and they don’t get dirty. However, the inequality in wages is incredible between the genders. The average salary for women is $500 per year while the average salary for a male is $70 per month. It is argued that this inequality is justified based on the fact that males have greater endurance and can be called upon at night. It is also stated that women can’t handle the difficult work. They give the example of the Annual President’s Message, women are not allowed to perform this task because it takes nerve. However, the article does not ask the opinion of women and how they feel about these accusations and justifications. When I went on to read Katherine Schmitt’s “Memoir of a Telephone Operator” I still didn’t get a real opinion about wage, perhaps it didn’t occur to the women to question the inequity, perhaps it was expected. - Erin Sanderson<br />
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One thing that really stood out to me and also was enjoyable to read was "Memoir of a Telephone Operator". What I really enjoyed from this reading was the fact that when telephones were first invented that were sold at high prices which only allowed for the richest to buy them. But what I never thought about was if only a few could buy a telephone, what was the point in having this technology. Did they all call each other and talk about how great it was to have such a wealthy staple of technology, since not many others had a phone? :D -- Jimmy Conroy<br />
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In "Memoir of a Telephone Operator" I also noticed that the telephone was seen as an toy when it was first invented; this is basically due to the fact that no one could afford the invention. Those people do not know how much the telephone is not only used in our lives, but how much it has changed our day to day lives, if they did I am guessing it would be seen as a toy to them. But what makes me think is how the telephone has changed, especially over the past ten years. If one thinks about it, telephones have gone from a toy to a necessity, back to being a toy. With the Apple iPhone, gadgets and games that comes with a phone these days, it is hard to find a phone that is just a phone. Did we get bored with the technology or are these improvements which can make our lives easier? Time will have to tell...--Jimmy Conroy<br />
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I find it interesting that in 1893 Mrs. Rayne describes that men in the telegraph business were paid more because they had greater endurance, had better transcribing skills, and had more “nerve” than women. Yet, Katherine Schmitt, when describing her early years in the 1880s as an operator, says that men didn’t last long working in the telephone operating business because they were rowdy and rude, leading to them being “abolished.” What made men supposedly better than women at telegraph operating, but not telephone operating? -- Taylor Brann<br />
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It’s interesting to see the telephone’s early growth into a security system, particularly how women would leave the phone off the hook while they were alone at home so an operator could hear if something happened. Or more so, how some women actually left their children at home alone with the phone as a babysitter that could contact mothers if the children started crying. Paranoid? A little bit. Irresponsible? Very much so. But I think it certainly shows a growing trust in communication technology. -- Taylor Brann<br />
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In "Memoir of a Telephone Operator," I found it interesting that women were not only preferred for telephone operating, but boys were actually "abolished." In response to Taylor, I think that maybe it was not as big a deal for men to be "rowdy" while working at telegraph operating. They were not speaking directly to people, they were sending messages over the telegraph, in other words, there was no real personal interaction. I enjoyed this document because, as others pointed out, it led you through the development of the telephone. Also, I agree with Jimmy that it does seem that the telephone has made a full circle and ended up as a "toy" again. Much like only prosperous business men were able to have a telephone in the beginning, now only those who are well off are able to have the "best" phone out there - which has so many gadgets on it that it's almost hard to tell that it is even a phone anymore. -- Stefanie Holder<br />
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== Ronell on Thomas Watson ==<br />
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== Venus Green, Personal Service in the Bell System ==<br />
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I found Venus Green's explanation of why women were chosen as telephone switchboard operators and why they continued to run said switchboards long after it became technologically possible to move to automated service to be very interesting. Green states that women are more patient than men and can better multitask. More than anything, it appears that the Bell Telephone Company desired to retain the intimacy and personal touch of its telephone communication through live, friendly operators long after its competitors switched to automated connection options. Bell's training manual and managers heavily emphasized the importance of courtesy at all times. In response, customers gave their telephone switchboard operators personal gifts in the same vein that people leave personal gifts or tips for newspaper boys. Bell's commitment to the personal relationship between its company and its clients is remarkable considering that it would have probably been much cheaper to switch over to automated service. Today voicemail and automatic recordings are a normal part of our world. We still find it considerate when businesses employ people to answer their phones or when a businessman answers his own phone. It just goes to show that society's desires in this regard have remained the same as the technology continues to skyrocket. -Bryan Lees<br />
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Going with what I was saying about women being the chosen people to be involved in the telephone. It was very neat that even when the phone technology was advancing the personal touch was still a vital part in the success. I know I would rather talk to a live person than an atuomated recording, because I feel like my questions/problems are being taken care of right and you also have proof (name of person) is something went wrong. It was interesting that in a time of making money and cornering the market, Bell kept with the live people over switching to an automated system. To me that showed a respect for the workers and the customers.-Aislyn<br />
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I agree with Aislyn, I like the personal touch. Even today I hate getting a machine when I am trying to make a call to a company for one reason or another. I do find it amazing the advancement in technology today; the personal touch has been replaced by an automated machine that can understand the voice and transfer the call when needed. To call the computer company or the train station a computer voice asks you several question and based on your response (voice response) transfers your call. I do find it interesting that the automated voice is still female. -- Kellye Sorber<br />
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== Bruno Latour, Ma Bell’s Road Trip ==</div>Sholder Deprecated: header(): Passing null to parameter #3 ($response_code) of type int is deprecated in /home/umwhisto/public_html/mcclurken/wiki/includes/WebResponse.php on line 38